Capitol Threads

Shipping & returns.

Last updated October 1, 2026

Local pickup

Pickup in Sacramento is always free. We'll email you as soon as your order is ready, and you can reply to set a pickup time.

US shipping rates

Shipping is calculated automatically at checkout:

• 1 hat, or 1–2 tees, long sleeves or polos: $12
• 2 hats, 1–2 hoodies or jackets, or a mixed order of 1–2 pieces: $18
• 3–6 pieces: $25
• 7–12 pieces: $40

Orders of 13 or more pieces and orders outside the United States get a custom carrier quote — reach out and we'll send one before you pay.

When will my order arrive?

Custom orders are made for you. After you pay, we send a digital proof. Production starts once you approve it and usually takes 7–14 business days, depending on quantity and garment stock. If you have a deadline, add your “needed by” date when you order and we'll confirm the schedule with your proof.

Drop items usually ship within 3–5 business days.

Once your order ships you'll get an email with your tracking number. You can also check your order any time under Track order.

Returns on custom orders

Because every custom piece is made to order with your design, custom orders are final sale and can't be returned or exchanged for change of mind or wrong size. Please check the size guide and your proof carefully before approving.

If something is our mistake — a misprint, an embroidery defect, the wrong item, or a design that doesn't match your approved proof — we'll remake it or refund it. Email us within 7 days of delivery or pickup with your order number and photos.

Returns on drop items

Unworn, unwashed drop items with tags attached can be returned within 14 days of delivery for a refund to your original payment method. Return shipping is paid by the customer unless the item arrived damaged or incorrect. Exchanges depend on available stock. Start a return by contacting us with your order number.

Damaged, lost or stolen packages

If your package arrives damaged or is marked delivered but missing, contact us within 7 days and we'll help file a claim with the carrier. Please double-check your shipping address at checkout — we can't be responsible for packages sent to an incorrect address entered at checkout.

Cancellations

You can cancel a custom order for a full refund any time before you approve your proof. Once production has started, we can't cancel the order.

Questions? Email capitolthreads@outlook.com or DM @capitolthreads.